News/762a5463-dc76-5b7b-83e9-33386ee36b21 (2021-05-06)

[Updated - May 6]

■ Gem Spent Bonus Milestones Issue

We're aware that some players experienced some problem with the Gem Spent Bonus Milestones. Genesis Coins did not properly reflect on the account after claiming the rewards from the said milestones.

We are currently looking into this matter. Rest assured that the amount of Genesis Coins they have obtained from the Gem Spent board progress is tracked and will be accounted for accordingly.

Thank you for your kind understanding and patience.

[Updated - May 6]

■ Suspension of Hackers

THE ALCHEMIST CODE team is committed to maintaining a fair playing field for everyone in Babel, and regularly takes action against those found in violation of our Terms of Service.

Included offenses are listed in the Support FAQ:   https://alchemistww.zendesk.com/hc/en-us/articles/115001442454-Prohibited-Conduct/ 

We have recently found and suspended several accounts who have abused or exploited the game in order to gain unfair game advantages.

Once again, we strongly advise all players to download the game only from the official app stores and refrain from using programs or software that modify game content in any way, shape or form.

Accounts found to have violated our policy will be suspended and/or subjected to data-wipe.

If you believe that you have encountered a player abusing an exploit or using cheats please let us know! Send a report to Game Support at:   https://alchemistww.zendesk.com/hc/en-us/requests/new

Thank you for your understanding and continued support!

THE ALCHEMIST CODE Team