News/4ba1e956-aaef-5736-a46b-31e13e744479

= Known Issues - Updated January 22 = Dear Alchemists,

We are aware that some players haven't received the full amount of their deserved number of shards for the Eira Gem Milestone Board Reset Issue. In line with this, we've already sent out another batch of missed out rewards to affected players.

If you encounter any related issues, we encourage you to contact our Game Support Team at: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new  so we can look into it.

Thank you very much for your continued patience and understanding.

Dearest Alchemists,

Please take note of the following issues today [January 14]:

Sparkler Exchange Shop Issue

After the Jan 9 update, there were unintended items lined up and some were missing from the shop.

We will be adding the missing items after the Jan 16 update and we will not remove any of the items from the current shop.

In addition to the Jan 16 update, we will be sending Sparkler x750 to all players.

List of items to be added back into the shop:

Freed Soul Shards

Mizuchi Soul Shards

Skip Tickets

Reminiscences of a Robot

Alchemy Droplets

Alchemy Drops



Eira Gem Milestone Board Reset Issue

We have previously sent out compensation for a batch of players who have spent during the affected period [Dec 26-27] before the new board was released and did not manage to claim the rewards.

We are aware that some players haven't received the full amount of their deserved number of shards for this issue.

Please be assured that we are working on this to make sure no one's left out and we will send out any remaining rewards within 14 days.



Mystic Tower Veda Issue

We have fixed the Mystic Tower Veda for another batch of affected players. If you are still encountering issues, we encourage you to contact our Game Support Team at: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new  so we can fix it individually.



We apologize for these inconveniences, and we thank you for your patience and continued support.

Dear Alchemists,

Please take note of the fixes for the following issues:

- White textures appearing during summons

- Gane Unit Model Display Issue after unlocking his Shadow Assassin [Night] enchanted job

Also, we will be opening the Veda Coin Shop on January 16.

If you encounter any other issues, contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new .

Thank you very much for your support and understanding.

Alchemists, we will be sending out 2 sets for compensation today.

■ Eira Gem Milestone Board Reset Issue

> For players who have spent during the affected period from Dec 26 – Dec 27 before the new board was up and did not manage to claim the rewards, progress was tracked and your rewards will be sent within 24 hrs.

■ Winter Raid Event Details Issue

We will send out the following items to affected players who have completed these laps and areas:

Lap 10 Area 2 - Rainbow Soul Shards x40

Lap 12 Area 2 - Sinful Indulgence x1, Scarf Shards x5

Lap 13 Area 2 - Sinful Indulgence x1, Scarf Shards x5

Lap 14 Area 2 - Sinful Indulgence x1, Scarf Shards x5

Dear Alchemists,

We will be sending a compensation to affected players of the Grand 5★ 10-Summon issue within 24 hours.

- 5★ Unit Summon Ticket x10

For any concerns, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new .

Thank you very much for your patience and kind understanding.

Dearest Alchemists,

There has been an issue with the "Grand 5★ 10-Summon" where you can Redraw 2x instead of the intended 3x. This has been fixed as of 3:20 AM (World Time).

Please let us know if you were affected by this by sending a request to our Game Support team here: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

We apologize for this inconvenience and thank you for your continued support.

Dearest Alchemists,

We have sent out the missing Alchemist Pact daily rewards of affected players during the iOS & Android 10 Connectivity Issues.

Should you encounter any related concern, kindly contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new .

Thank you so much for your patience and continued support.

Dear Alchemists,

Please be advised that the New Year Giveaway Summon Tickets Issue is now fixed.

We are also aware of Eira & Minerva's skill cut-in issue when equipped with their Winter Skin. We are currently looking into this and will provide timely updates.

If you encounter any other issues, please contact our Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new .

Thank you very much for your understanding and continued support.

THE ALCHEMIST CODE Team