News/afa714d5-ae4a-56ea-afe3-be1872197e42 (2021-02-10)

[Update - February 10]

■  Discount Summon Ticket Issue

The issue has been addressed and compensation has been given out. If you're still unable to receive the compensation, kindly send us a ticket so we can look into it: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

Thank you for your continued support to #THEALCHEMISTCODE!

[Update - February 4]

■ Gem Purchase / Gem Spent Milestone Board

There was an issue with the Gem Purchase / Gem Milestone Board for some players where recent purchases and spending may not have been reflected. This is now fixed at around 00:40 (World Time / PST). All progress is now properly tracked.

However, the amount before the fix that was not properly added will not be updated at the in-game display.

Rest assured, all player's Gem Purchases / Spending before the said fix is still tracked to qualify for the Milestone Board.

We will send out eligible rewards that players were not able to claim due to the tracking issue within 14 days after the end of the event period.

■ Summon Discount Ticket

The Summon Discount Ticket was not working as intended for some players. This issue is now resolved.

If you encountered the error, our Game Support team will be able to help you out. Please send a request for investigation and possible compensation accordingly: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

We sincerely apologize for the inconvenience caused by these issues, and thank you for your patience and continued support for #THEALCHEMISTCODE