News/f0086088-0698-5f6a-adec-0483e62f6d90

= Download and Connection Issue - Updated Oct 29 = Dearest Alchemists,

DOWNLOAD AND CONNECTION ISSUES have been resolved. We sincerely apologize for the inconvenience. As compensation, we will be sending the following to all players within 24 hours: • Alchemy Drops x25 • [10M Downloads!] Celebration Apple x15 • Enlightenment Material 10-Summon Ticket x15 • Skip Ticket x150 • Gem x1500 • PotK Raid Coin x2500 • Reminiscences of a Robot Summon Ticket x50 • 10M Special Token x5 • Sinful Indulgence x5 • Retribution for Sin x5

Thank you very much for your patience and continued support.

For any concerns or inquiries, please contact our Support Team at  https://alchemistww.zendesk.com/hc/en-us/requests/new 

For players who purchased Alchemist Pact and are unable to login during the affected period:

October 24, 12:00 AM - October 28, 20:00 PM (World Time)

October 24, 1:00 AM - October 28, 21:00 AM (PDT)

We will send the items to affected players within 7 working days

We are aware that some players are experiencing download and connection issues in the game and we are working closely with our service provider to resolve this issue. We have received reports that the issue has been resolved for some players but rest assured that we are still monitoring the issue. For players who encounter the issue, please send a request and include the details where you encounter the issue to our Game Support team here: https://alchemistww.zendesk.com/hc/en-us/requests/new We're sorry for this inconvenience and we thank you for your patience continued support.

THE ALCHEMIST CODE Team