News/979ca1a4-3a0f-5d03-9fb6-245025b365a1 (2020-09-21)

[Updated September 21]

Alchemists,

■ Blank Unit Screen

The issue with blank Unit Screen has now been FIXED. If you have further concerns or any other inquiries, you may contact our Support Team: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

■ Completing Character Story Quests

We are aware that completing Character Story Quests do not grant any skills. We are currently investigating this matter.

Thank you for your patience and kind understanding.

[Updated September 21]

Dear Alchemists,

We're aware that some players are getting errors in the unit screen which shows up as blank. This issue is encountered when leveling units who do not have Enlightenment updates.

We're currently working on a fix. Thank you for your patience and continued support.

[Updated September 18]

Dear Alchemists,

A fix has been applied for the following issues:

■ [FIXED] Disconnection and Launching Issues

■ [FIXED] Rewards from the "Version Up Celebration Quest" were not being received.

- We have reset the missions for players who have cleared it before the fix. Those players can now clear it again to get the reward.

■ [FIXED] Android 11 Update Issue

- Players with Android 11 can now update to the latest 7.0.0 version of THE ALCHEMIST CODE.

We're still investigating the following issue:

■ Completing Babel War Arts Quests do not grant any skills.

If you still encounter any of these issues, please let us know by sending a request to our Game Support team: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

Thank you very much for your patience and continued support for THE ALCHEMIST CODE.

[Updated September 17]

Greetings Alchemists!

We are currently aware that some players are having disconnection and log in issues when launching THE ALCHEMIST CODE after the recent update.

We are currently investigating this issue.

We sincerely apologize for this inconvenience, and thank you for your patience and continued support.

[Updated September 17]

Alchemists,

We sincerely apologize for the 1 hour Maintenance Extension. As an apology, we will be sending out the following items as compensation:

■ Free Gems x100

■ Event Skip Ticket x30

■ Skip Ticket x30

■ Alchemy Droplets x5

Thank you for your patience and continued support. Enjoy THE ALCHEMIST CODE Version 7!

[Updated September 10]

Alchemists,

We have fixed the reset issue on '''"Mystic Tower Veda Fringe Dimension". '''

We have applied a reset for the affected players.

For further concerns and other inquiries, you may contact our support team: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

Thank you for your kind understanding and continued support.

[Updated September 10]

Attention Alchemists,

Some players are currently experiencing an issue in the "Mystic Tower Veda Fringe Dimension" - the Tower cannot be reset.

We will fix this in future updates.

We sincerely apologize for the inconvenience. Thank you for your patience and understanding.

[Updated September 9]

Greeting Alchemists,

THE ALCHEMIST CODE currently has a compatibility issue with the latest Android 11 update.

Rest assured that the team is currently looking into this matter and updates will be provided as soon as they are available.

We sincerely apologize for this inconvenience and thank you for your continued support.

THE ALCHEMIST CODE Team