News/a8b7ebcd-029a-5f3c-8c4b-01ff522baa8f (2021-03-25)

[Updated March 25]

■ Multiplay Issue Compensation

We sincerely apologize for the inconvenience caused by the Multiplay issues. Fixes for the said event has been applied. We will be sending the following compensation to all players within 24 hours:

- Alchemy Drops x30

- Archive Access x6

- Rainbow Soul Shard x30

- Event Skip Ticket x50

- Skip Ticket x65

Furthermore, due to the said issue, we will be extending the following:

Events :

- Hospitality with Love

March 25, 12:00 AM - March 31, 11:59 PM (World Time)

March 25, 1:00 AM - April 1, 12:59 AM (PDT)

- For a Mechanical Tomorrow

April 1, 12:00 AM - April 7, 11:59 PM (World Time)

April 1, 1:00 AM - April 8, 12:59 AM (PDT)

Challenge Boards:

- Chapter 6 Challenge Board

March 25, 12:00 AM - March 31, 11:59 PM (World Time)

March 25, 1:00 AM - April 1, 12:59 AM (PDT)

- Version Up Challenge Board

- Bud Challenge Board

April 1, 12:00 AM - April 7, 11:59 PM (World Time)

April 1, 1:00 AM - April 8, 12:59 AM (PDT)

■ Applying Fixes for Other Recent Issues

We will also be applying fixes to other recent issues:

- Draft Match

- Returning Player Milestones

- Localization issues in Arena and Port

- Eliza's White Princess Skin previously not displaying correctly

■ Arena Rewards

With the start of the Phantom Battle (beta), some players may have missed out on collecting the March 17 Arena Rewards as we transitioned from the old arena to Phantom Battle. With this, we have sent out the unclaimed arena rewards to eligible active players who have logged in from February 18 to March 17.

■ Battle Coin Exchange Shop 

Battle Coin Exchange Shop had a time limited Rainbow Shards from March 18th to 24th. We're aware players were not able to play Draft Match during that period.

As such, we'll be adding the said shards into the upcoming Battle Coin Exchange Shop on April 1 for 1 week. We will also be updating the shop lineup so stay tuned for more information!

■ Limit Break Milestones Update

Players might experience a delay when viewing their list of mementos with the addition of the memento Limit Break Milestones feature.

Completion of the milestone, even though the criteria is met, might be slow due to the loading time.

Please wait for it to load completely as it may take some time.

■ First Meeting Bonus

We're aware that players are encountering some issues with the First Meeting Bonus. We are looking into it.

Thank you for your patience and continued support to #THEALCHEMISTCODE !

[Update - March 23]

■ Reports regarding World Raid

Alchemists, we've received reports regarding World Raid. We're here to assure you that bans continue to be carried out against abusive players and the World Boss ranking is maintained on a regular basis.

Our team appreciates your efforts and continued support. We're always committed in maintaining a fair balanced game for our loyal players.

We have always been taking actions against players who violated out Terms of Service (http://gumi.sg/terms/). For the list of offenses, please refer to ourhttps://alchemistww.zendesk.com/hc/en-us/articles/115001442454-Prohibited-Conduct/ Support FAQ .

Players who are found to have violated our policies are subjected to suspension of accounts or data-wipe.

Here are some notes to make sure that you are playing the game fairly:

- Please download the game only from the official app stores;

- Kindly refrain from using programs or software that modify game content in any way, shape or form.

If you encounter any players who you believe are violating our policies, feel free to send a report: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

[Updated - March 19]

■ Phantom Battle Coin Japanese Text

The text description of the Phantom Battle Coin is untranslated to some players when they are claiming it from the Gift Box.

The intended text for this is "Arena Daily Ranking Reward for [Month / Day] and [Rank Reward].

We will be fixing this issue in the next update. Thank you for your patience and continued support for THE ALCHEMIST CODE.

[Updated - March 19]

■ ["For Whom The Alchemist Exists The Movie" Memento Issue Update]

Dear Alchemists, We have sent out the memento "Embrace of Weakness" to affected players who encountered issues upon obtaining it from "For Whom The Alchemist Exists The Movie" Part 3 Event Summon after the March 18 update.

Affected players can receive the memento directly from their Gift box within 7 days.

■ 5-Step Special Summon Side Banner [FIXED]

Fixed the display issue wherein the side banner of this summon incorrectly shows "Unlimited".

Thank you very much for your kind understanding and continued support.

[Updated March 18]

■ [FIXED] "For Whom The Alchemist Exists The Movie" Memento

There was an issue with the Memento obtained from "For Whom The Alchemist Exists The Movie" after the Version 9 Update.

Players who obtained the Memento during the affected period will encounter some display issues when accessing other tabs such as Gear and Unit page. The Memento will also be missing in the Memento page.

This issue is now FIXED. You will be able to obtain the Memento correctly now.

For players who got the Memento during the affected period, we will be sending the Memento to your Giftbox within 48 hours.

We sincerely apologize for this inconvenience, and thank you for your patience and continued support for #THEALCHEMISTCODE.

[Updated March 18]

Dear Alchemists,

Please take note of the following updates to known issues after today's Version 9 update.

■ Arena Coin Shop Exchange Update

Please be advised that the Arena Coin Exchange Shop will be having an update on March 25th. Previous Arena Coins can be spent in this new exchange shop which will open on the next update. Further details will be announced so please stay tuned.

■ 5-Step Special Summon

The side tab banner is INCORRECTLY labelling it as an "Unlimited" summon. Please be advised that this summon is NOT unlimited, and will close after Step 5. We will be fixing the banner as soon as possible.

■ Returning Player Milestones

Players are not being redirected to the normal arena when tapping "Go" as part of the Returning Player Milestones. Players will have to manually open the Arena to proceed with this milestone mission.

■ Babel War Art Milestones

It is currently unable to complete the Milestone Mission to acquire the Babel War Art keys for Leafah, Lakina, Ewan, Wilhelm, Tehre, and Voda.

■ Multiplay and Draft Match

Some players may encounter an issue when attempting to enter the Draft Match or Multiplay.

■ Eliza Skin

There's currently an issue with Eliza's White Princess Skin not displaying as intended.

We are now looking into these issues. Timely updates will be provided through our in-game news and social media channels.

■ Dark Julia - Debuff Indicator [FIXED]

Fixed the display issue which causes a missing debuff indicator for the Dark Julias skills:

- Lightning Buccaneer

- Frigate of Guilt

- Thunder Blade Buccaneer

We apologize for the inconveniences these issues have caused. If you have any other concerns, kindly contact us through our Game Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new .

Thank you very much for continued support and kind understanding.

[Updated March 11]

Alchemists, we have fixed this issue. The event is now accessible. We will also be sending compensation to all players within 24 hours:

Alchemy Droplets x15

Event Skip Ticket x30

Skip Ticket x45

Our sincere apologies for the inconvenience caused. Thank you for your continued support to #THEALCHEMISTCODE

■ Dark Phantom Event Quest

We have encountered an issue with the updated Dark Phantom event quest and will be opened later than intended. We are currently looking at this issue and are working to fix it as soon as possible.

Kindly stay tuned to our in-game news announcements and social media channels for the latest updates.

Thank you very much for your support and kind understanding.

THE ALCHEMIST CODE Team