News/46d62c70-854a-5c6b-bfdf-fbcbe083d866 (2020-07-23)

[Updated - July 23]

■ Gerald's Enlightenment - Gate 2

> A buff for Gerald's Gate 2 Passive (+PATK) is not applied as intended

■ Skin Preview

> There's currently a visual bug that only shows a White Screen in the Preview screen when you view a Skin from the Shop.

We are currently looking into these issues. We apologize for the inconvenience, and thank you for your patience and continued support.

[Updated - July 20]

■ [UPDATE] "Breaking Through Your Limits" Incorrect Ranking Titles

- Issue: Some players who reached the Top 100 list received a different title, "Breaking through our Limits Together" instead of the intended title: "Breaking through to the Top of the Continent".

- Update: Affected accounts' incorrect title has been removed and will be replaced with the correct title by July 20 (World Time). Please check again within 24 hours. If your account is still affected by this issue after 24 hours, please send a support request here: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

Thank you for your patience and understanding!

[Updated - July 17]

• "Breaking Through Your Limits" Ranking Titles

- Some players who reached the Top 100 List received a different title, "Breaking through our Limits Together" instead of the intended title: "Breaking through to the Top of the Continent".

We are currently looking into it.

If you were affected by this, our Game Support would like to help you out further. You can send a request to them here: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

Thank you for your patience and continued support.

[Updated - July 3]

• Vision Clear Quest [FIXED]

- The Vision Clear quest banner previously showed this incorrect information.

CURRENT: 1/day

INTENDED: 3/day

This is now fixed in-game

• Phantom of the Alchemists Quest Loot Issue

There were some unintended drops in some Phantom of the Alchemist Quests.

This is now fixed.

Please note that there is still a Display Issue which shows the following items as loot:

> Robes of Arcanum Sanguine Diagram Piece

> Mysterious Mirror Diagram Piece

We sincerely apologize for these inconveniences and thank you for your patience and continued support.

UPDATED - July 3

Alchemists, please take note of the following:

Login Bonus [FIXED]

> The previous 28-day login bonus was active in the game. This has been FIXED.

Vision Clear Quest

> The Vision Clear quest banner is currently showing incorrect info.

CURRENT: 1/day

INTENDED: 3/day

Thank you very much for your patience and understanding.

UPDATED - July 2

Dearest Alchemists,

The Draft Match has ended 1 day earlier than scheduled. As compensation, we will be sending out 500 Battle Coins to all players today [July 2, 12:00 AM (World Time)]. We will run the Draft Match again on a later date.

Thank you for your patience and continued support.

UPDATED - July 1

Dearest Alchemists,

The Draft Match has ended earlier than scheduled. We are currently looking into this issue.

We sincerely apologize for this inconvenience and thank you for your patience and understanding.

UPDATED - June 26

Dearest Alchemists,

There was an issue with the "Summer Beach Stall" Coin Shop where players got disconnected after attempting to purchase.

This issue is now fixed after today's update! We sincerely apologize for the inconvenience it has caused.

Thank you very much for your patience and understanding.

UPDATED - June 12

Dear Alchemists,

There was an issue on the main Gear page wherein players were unable to interact with it. This issue is now fixed!

If you still encounter any related concern, please contact our Game Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new .

Thank you for your patience and understanding.

[UPDATED - MAY 28]

Dear Alchemists,

There was an issue with the new Memento Skin Preview feature displaying unavailable memento skins. Please be advised that this has been FIXED after today's update.

We sincerely apologize for any confusion it has caused. Thank you so much for your understanding and support.

[UPDATED - MAY 26]

Dearest Alchemists,

Here's a list of updates to Known Issues for today:

 Mystic Tower Veda Floor 103 "Use only Staff (Gear Type) units" quest mission

This was fixed for some players, but we are aware that some players are still encountering it. We advise players who encounter this issue to try the following work-around:

■ Clear Cache/ Reinstall the Game

■ Reset Floor 103



 Veda Tower Extension will be extended until June 3, 11:59 PM (World Time)



 Unable to Battle in Port Raid

A fix was deployed after May 22. This should fix the issue for most players, but if the issue still persists, our Game Support team would like to help you out. You can send a request to them here:

https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new  

We sincerely apologize for any inconveniences caused, and we thank you for your patience and continued support.

[UPDATED - MAY 21]

Dear Alchemists,

Please take note of the following updates to Known Issues:

 Some players may encounter an issue which makes their gears appear to be missing. Please relaunch the game to fix this issue. 

 We are aware that some players are unable to join a Port Raid boss fight while "3/3" is displayed. 

 Players are encountering a "Connection to server failed" error when copying a team lineup from the Guild Battle Log. 

 Units are currently unable to be filtered by Gear and Job types. </li>

We sincerely apologize for the inconvenience caused. We are now looking into these issues. If you encounter any related concern, please contact our Game Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new </a>.

Kindly stay tuned to our official channels for timely updates. Thank you very much for your patience and understanding.

[Game Updates - May 21]

 [Updates]

■ Skin Preview for Memento is now available!

■ Multiplay Campaign indicator is now added beside "Quest"!

</li>

 [Known Issues]

Note: Please UPDATE THE GAME TO THE LATEST VERSION 6.1.0 to get the following fixed issues:

■ [FIXED] Buff type jewel issue (Chapter 4 Babel Chronicles)

■ [FIXED] Weapon Filter and Godless Revolution Part 1 - Hard Quests Issue

■ [FIXED] "Clear exclusively with Rod (Gear Type) units" Quest Mission for Mystic Tower Veda Floor 103

We have fixed the issue for "Clear exclusively with Rod (Gear Type) units" Quest Mission in Mystic Tower Veda Floor 103. Because of this, we will be extending the Mystic Tower Veda until May 27, 11:59 PM (World Time). </li>

Thank you very much for your patience and continued support.

[Updated May 13]

Templar Festival Coin Exchange Shop Duration [EXTENDED] 

The duration of the Templar Festival Coin Exchange Shop is supposed to end on May 13, 11:59 PM (World Time) as initially displayed in the game.

Please be advised that its duration will be EXTENDED by one week so players can have more time to finish spending the Coins.

EXTENDED DURATION: Until May 20, 11:59 PM (World Time)

NOTE: The Templar Festival Coins will not be exchangeable after the extended shop period ends.

Thank you for your continued support.

Updated May 12]

■ "Smile in the Dust Cloud" - "Reduce Jewel spent by 15%"

There had been an issue with the said memento and the skill was not working as intended on April 30. The announcement made was correct and the intended effect was: "Reduce Jewel spent by 15%".

This has been fixed on May 7 and is now working as intended. Thank you for your patience and understanding.

[Updated - May 9]

■ Weapon Filter and Godless Revolution Part 1 - Hard Quests

Dearest Alchemists,

There is currently some issue regarding the Weapon Filter and Quest Mission for Godless Revolution Part 1 - Hard Quests.

We're currently looking in to this matter, we sincerely apologize for this inconvenience and thank you for your patience and understanding.

THE ALCHEMIST CODE Team