News/ab8ea5e5-c7fc-55c7-860d-d815c2f92cde (2021-05-28)

[Updated May 28]

■ [FIXED] 3x EX Soul Shard Quest (Ewan) 

The EX Quest for Ewan was previously dropping the normal 1x Soul Shard instead of the intended 3x Soul Shards after yesterday's update. This is now fixed. We will be extending the 3x Drop Rates by 1 Day (only on Ewan's EX Soul Shard Quest).

Thank you for your patience and continued support for #THEALCHEMISTCODE.

[Updated May 27]

■ Nesha's Enlightenment Gate of Sloth Bug (FIXED)

Nesha's Enlightenment Gate of Sloth Bug has been fixed. If you encountered any other issues in-game, you may report it to our Support Team:   https://alchemistww.zendesk.com/hc/en-us/requests/new

■ 3x EX Soul Shard Quest (Ewan) 

The EX Quest for Ewan is currently dropping the normal 1x Soul Shard instead of the intended 3x Soul Shards in today's update. This will be fixed on a future update.

We sincerely apologize for any inconvenience caused. Thank you for your patience and continued support for #THEALCHEMISTCODE !

[Updated May 24]

■ Nesha's Enlightenment Gate of Sloth Bug

We're aware that there is a visual bug wherein Nesha's AGI decreases after raising her Gate of Sloth level. This will be fixed in the next update. Thank you for your patience and understanding.

[Update - May 14]

■ [FIXED] Vision Clear Quest (All)

The Alchemic Boundary for the Memento "Snuggle Up To Me" was previously not increasing in the Vision Clear Quest [All].

■ [FIXED] Seraphim Bouquet Skill Issue

There was an issue with Eve's New Job+ Skill [Seraphim Bouquet]. The game froze while casting the said skill.

■ [FIXED] Missing Event Archive Milestone Issue

An Event Milestone from the "Lizards of the Lost Kingdom" where you can get Lamia's Tokens was previously missing.

These issues are now fixed. We sincerely apologize for any inconvenience caused, and thank you for your patience and continued support for THE ALCHEMIST CODE.

[Updated - May 12]

■ Extension of the Availability of Summon Coins

Please be advised that Summon Coins duration will be extended. It was previously stated that it expires May 12, 11:59 PM (World Time), but it was intended to expire May 11, 11:59 PM (World Time) with the update today.

With this, we will be extending it until May 19, 11:59 PM (World Time).

[Updated - May 7]

■ (FIXED) Gem Spent Bonus Milestones Issue

The issue with Gem Spend Bonus Milestones has been fixed. Genesis Coins will now properly reflect on the account after claiming the rewards from the said milestones.

For coins that have been claimed into the inventory or was sent to Gift Box before the fix, note that those coins will still not be reflected in the Genesis Coin Shop. It will be sent separately to you within 14 days.

Thank you for your patience and continued support.

[Updated - May 6]

■ Gem Spent Bonus Milestones Issue

We're aware that some players experienced some problem with the Gem Spent Bonus Milestones. Genesis Coins did not properly reflect on the account after claiming the rewards from the said milestones.

We are currently looking into this matter. Rest assured that the amount of Genesis Coins they have obtained from the Gem Spent board progress is tracked and will be accounted for accordingly.

Thank you for your kind understanding and patience.

[Updated - May 6]

■ Suspension of Hackers

THE ALCHEMIST CODE team is committed to maintaining a fair playing field for everyone in Babel, and regularly takes action against those found in violation of our Terms of Service.

Included offenses are listed in the Support FAQ:   https://alchemistww.zendesk.com/hc/en-us/articles/115001442454-Prohibited-Conduct/ 

We have recently found and suspended several accounts who have abused or exploited the game in order to gain unfair game advantages.

Once again, we strongly advise all players to download the game only from the official app stores and refrain from using programs or software that modify game content in any way, shape or form.

Accounts found to have violated our policy will be suspended and/or subjected to data-wipe.

If you believe that you have encountered a player abusing an exploit or using cheats please let us know! Send a report to Game Support at:   https://alchemistww.zendesk.com/hc/en-us/requests/new

Thank you for your understanding and continued support!

THE ALCHEMIST CODE Team