News/4459fdb7-40a8-56e1-9fef-d5560bccf714 (2021-04-29)

[Updated - April 29]

■ PvP Season 10 "Matching failed" Error.

Some players currently encounter a "Matching failed" Error when participating in PvP Season 10. We are currently looking into this issue.

Apologies for the inconvenience. Updates will be provided as soon as possible.

Thank you for your patience and continued support for THE ALCHEMIST CODE.

[Updated - April 28]

■ Gem Spend & Gem Purchase Milestones Campaigns

Gem Spend & Gem Purchase Milestones Events have ended earlier than expected on April 14th.

After Thursday updates, we will be sending rewards for players who have spent within the duration but could not claim the rewards due to the boards ending early. Please wait for the rewards within 24 hours.

Furthermore, we will be extending the Templar Festival Coin Exchange Shop for 1 week.

Thank you for your kind understanding and patience.

[Updated - April 22]

■ Port Raid Screen Freeze

There is currently an issue when accessing the Port Raid function on some players, where the game will be stuck on a Black Screen then Freezes. We are currently looking into this matter.

We sincerely apologize for this inconvenience. Updates will be provided as soon as possible.

Thank you for your patience and continued support for THE ALCHEMIST CODE.

[Update - April 22]

■ Ryui Soul Shards in Louise Shop

Dear Alchemists,

Please be advised that Ryui Soul Shards are currently not appearing in Louise Shop. This is not intended and we will be adding Ryui Soul Shards within 24hrs.

Kindly check Louise Shop during its refresh times starting at 4:00 AM (World Time).

Thank you very much for your patience and support.

[Update - April 13]

■ [FIXED] First Meeting Bonus

The issue with "First Meeting Bonus" has been fixed on April 8th. Players should now get Gem Rewards based on their progress. Please note that, for example, if Players have already obtained bonuses from 1 to 10 previously, they will not get it again. They will get bonuses from 11 onwards.

[Update - April 9]

■ Local Lizardman Apprehended!

A local Lizardman was able to steal Kaya's TAC Memorial Skin. He tried to recode the skin and use it for himself. The culprit is now apprehended and is answering for his crimes. "I'm sssorryyyy, it looksss good on meee," said the Lizardman as the Holy Guard escorts him away.

As a reward, we will be giving away the recovered TAC Memorial Skin for Kaya to all players within 24hrs! Kindly claim it from your Gift Box within 14 days before it disappears. Take care of it as a memento from Kaya-senpai of TAC Academy!

Thank you very much for your continued support for #THEALCHEMISTCODE !

[Update - April 8]

■ [FIXED] Babel War Arts Mastery Milestone Issue

There was an issue that prevented "Babel War Arts" Mastery Milestone for Leafah, Lakina , Ewan , Wilhelm , Tehre , and Voda from being completed. This has been FIXED.

■ Returning Player Milestones

Players are not being redirected to the normal arena when tapping "Go" as part of the Returning Player Milestones. As a workaround, players will have to manually open the Arena to proceed with this Milestone Mission.

Thank you for your patience and continued support.

[Updated - April 5]

■ Failed to download content error - iOS users

Dear Alchemists,

We were aware that some iOS players have experienced a "Failed to download content" error when trying to download more content. Please note that this issue has been FIXED as of April 5, 12:00 AM (World Time).

If you have any other concerns, kindly contact us through our Game Support Team at https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new .

Thank you for your patience and understanding.