News/e419da57-2231-5aab-b646-de82185a1969

= Known Issues - Updated December 27 = [Updated December 26, 05:20 AM (World Time)]

■ Eira Gem Milestone Board Reset Issue

We will be opening a new Gem Milestone Board for Eira after the update on Dec 27.

For players who have spent during the affected period from Dec 26 – Dec 27 before the new board is up and did not manage to claim the rewards, progress is tracked and your rewards will be given accordingly within 14 days.

Once the new board is up on Dec 27, the tracking of the Gems spent for this new board will start from 0 Gems and with a fresh set of Soul Shards for you to earn.

We sincerely apologize for the inconvenience caused and thank you for your patience and continued support.

[Updated December 26]

Greetings Alchemists,

■ An issue has occurred with Eira's "Gem Milestone Board" where the progress did not reset as intended. The board has been closed for the meantime and we're currently looking into the issue. Rest assured, your gem spending will still continue to be tracked to qualify for the said board.

■ [FIXED] Eira's skill "Glacial Lash" is currently unusable.

We're currently looking into these issues. Announcements will be released as soon as these are resolved. Apologies for the inconvenience & thank you for your patience and understanding.

[Updated December 25]

Dear Alchemists,

There were text issues in the rewards of "[Event] Winter Holiday Raid Quest" announcements. The intended rewards for the affected texts are as follows:

Area 2 Lap 10

- Rainbow Soul Shard x10

- Winter Scarf Shard x20

- Winter Holiday Raid Wreath x5000

- Gem x50

Area 2 Lap 12~14

- Winter Scarf Shard x10

- Winter Holiday Raid Wreath x1000

- Gem x50

We sincerely apologize for the confusion and inconvenience.

Thank you very much for your understanding and continued support.

[Updated December 21]

Dear Alchemists,

There was an error with the Raid Area 2 - Lap 10 reward on our previous announcement. The reward is working as intended which gives Rainbow Soul Shards x10. We have also fixed the announcement accordingly.

We sincerely apologize for the confusion and inconvenience. Thank you for your kind understanding.

[Updated December 20]

Greetings Alchemists! There has been an issue with the 5★ Unit 10-Soul Shard Summon Tickets given as compensation for the iOS & Android 10 connectivity issues. These tickets have now been fixed.

Thank you for your understanding and continued support.

[Updated December 20]

Greetings Alchemists! Here's a list of updates for known issues today:

• Compensation will be sent within 24hrs to those affected by these previous issues:

> iOS & Android 10 connectivity issues (We're still checking for affected players who had a subscription; compensation for them will be sent on a later date)

> Heroes Special Summon: Step 3 (Sol & Orion)

• Magni Historia: Rendezvous EX issue is now fixed.

If you were affected but didn't receive any compensation, please let us know for further investigation by sending a request to our Game Support team here: https://alchemistww.zendesk.com/hc/en-us/requests/new https://alchemistww.zendesk.com/hc/en-us/requests/new 

Thank you for your patience and continued support.

Updated December 18

Dear Alchemists,

There was an issue with the Heroes Special Summon Step 3 featured units which included Zwei and Lakina instead of the intended Sol and Orion. We have fixed this issue at Dec 17, 23:00 (World Time).

We will send a compensation within 7 days to affected players who obtained Zwei and Lakina from the Step 3 of the summon.

Thank you very much for your kind understanding.

[Updated December 12]

Greetings Alchemists! There's currently a gear compatibility issue. The following gears can't be equipped by certain units:

■ Dazzling Blade

Dark Zain, Dark Chloe

■ Illusion Rod

Emmel, Dark Othima

[Updated December 10]

Greetings Alchemists!

There's currently an issue with the Mission Clear: [Hard] Dark Phantoms Part Two - Ep5 from the Event Board.

For now, you'll need to clear [Hard] Dark Phantoms Part One - Ep 5 instead of the intended Part Two. We'll fix this on the next update (Dec 12) and we'll extend the said Event Board for another week 'til Dec 18

We'll send the following items to all players within 24hrs: • Alchemy Droplets x5

• Event Skip Ticket x10

Sorry for this inconvenience and we thank you for your patience and continued support.

Greetings Alchemists!

Please take note of the following updates to Known Issues:

• [Fixed] "Wonder Chronos" gear compatibility issue for Siegfried, Shion, Asuka, Zheng Yi.

• [Fixed] Julia's Leader Skill Text Issue

Known Issue

Some of the Event Board side tabs are displayed in a different language for English users. This will be fixed in the next update.

Thank you very much for your patience and kind understanding.

Greetings Alchemists!

There's currently a text issue for Julia's Leader Skill.

INCORRECT TEXT: Raises PATK by 20%

CORRECT TEXT: Raises PDEF by 20%

The actual effect in-game is correct and working as intended. We've corrected the description in the News and we'll fix this in-game text issue as soon as possible, and we sincerely apologize for any confusion caused.

Dear Alchemists,

Please be advised of the following known issues:

Adventurer Survival Guide

The Gear Ability is currently not working as intended.

Unit: Melda

Melda's stats are currently not working as intended.

Enhancement Material 10-Summon Ticket

The summon ticket is currently not appearing in Summon Ticket Page.

We sincerely apologize for the inconvenience caused. These issues will be fixed in the next update.

Thank you very much for your patience and kind understanding.

THE ALCHEMIST CODE Team